JExpress FAQ Answers

 


 

Why shouldn't I just write an installer myself?

Time and quality. It's easy to horribly underestimate how much effort it takes to write a good installer. SLOCCOUNT says it will take you 21 person years at a cost of $2.8M to duplicate JExpress. That estimate is surprisingly accurate, at least for the development effort. It's much faster and costs less to buy a copy of JExpress.

JExpress has over 1500 lines of code just to make sure the user's installation directory meets all the criteria. Handling menus on different platforms is another frustrating nightmare. There are many hidden pitfalls like these in installers.

Any good developer can throw together an unreliable installer fast. You have to build installers for many years to know all the issues for all the platforms and learn how to deal with them.

Easily customize your installer to look and work the way you want. Forms for almost everything. Simple java for everything else. If you need something really special, you can just write a custom class. Or even get an Enterprise license to get the source for the installer and uninstaller. Your software will make a great first impression by starting with a strong installer.

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How do I make a java installer?

Use JExpress

  1. Choose an interface: wizard, advanced, or command line.
  2. Describe your app: Enter your product name, web site URL, files, etc.
  3. You're done

JExpress:

  • Eliminates the classes your application doesn't actually use
  • Organizes your files into a directory tree
  • Creates your
    • Installers
    • Updaters, and
    • Uninstallers
  • Signs Java Web Start files
  • Uploads everything to your web site, ready for your customers to download

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How does the autoupdater work?

Use JExpress

  1. Enter website URL
  2. Click the Build button
  3. You're done

JExpress:

  • Creates an updater for your customers
  • Uploads your distribution files to your web site, ready for your customers to update
  • Installs the updater when your customer installs your application
  • Installs new and modified files whenever you release a new version
  • Updates the launchers which start your Java apps with new JAR files

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What are the advantages of JExpress over the competition?

Only with JExpress do you get...

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Why not just use Java Web Start?

Features and reliability.

JWS lets your users start a program with one click from the web, but it doesn't come close to an installer. JExpress supports JWS and adds installing the Java version you want, plus automatically builds a custom professional cross platform installer, updater and uninstaller.

JWS is not always reliable. See

We've had customers report that the user has to clear the cache if anything goes wrong when using JWS. Users don't know how to do that. If your app uses Java 1.6 then the cache for all programs, not just yours, gets cleared. This definitely makes users unhappy.

By choosing JExpress, you can create native installers, cross platform installers, and JWS installers.

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Can JExpress make my Java app an EXE on Windows?
An app bundle on OS X?

Yes. JExpress creates an EXE on Windows for your Java app so customers don't need to know anything about Java. On Mac OS X, your app launches from a native APP Bundle icon. Linux, Solaris, and other Unix users have a double clickable script. Customers get what they expect.

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Is JExpress only a Java installer?

No. JExpress installs non-java applications and leaves simple installers far behind. Copy protection and license tracking are built in. A click sends your new installers to your web site, and creates the HTML to guide users to the right one for their platform. The updater lets you distribute new versions to your customers completely automatically, or if you prefer, on demand.

You get beautiful and powerful installers with no programming. They look and act the way you want. But if you find you need something really special, you can use simple Java to do almost anything.

Of course, you design your professional installers through a GUI. You can choose a simple wizard or an advanced interface, both included. Your get native installers for all platforms plus a cross platform installer, ready for the international market. Your customers get the exact JVM your application needs.

But there's a lot more to getting your app to market than just building an installer. JExpress updates your web site and customers automatically, protects against piracy and tracks user licenses.

With a click, JExpress...

  • Eliminates classes your application doesn't actually use
  • Builds a JAR file and directory tree for you
  • Creates your installer, autoupdater, and uninstaller
  • Distributes your new installers and updaters to the web, ready to download
  • Updates your customers
  • Follows up with web based copy protection and license tracking

JExpress sets a new standard for installers.

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Do I get a cross platform installer too?

Yes. JExpress builds a double-clickable jar installer that works anywhere Java works. Plus native installers for the most popular OSes: Windows, Mac OS X, Linux, and Solaris.

JExpress installers can install non-Java programs just as easily as Java apps.

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Does JExpress include an autoupdater?

Yes. You choose whether your application automatically updates every time it starts up, or on demand. The Updater connects to your site and downloads only the files that have changed. When there's nothing to update it's so fast that customers rarely notice.

Learn how the updater works.

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Does JExpress support languages other than English?

Yes. Your installers, autoupdaters, and uninstallers are ready for the international market. Currently, JExpress includes support for English, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Chinese, Simplied Chinese, and Traditional Chinese.

If your customer's system is configured to automatically display any of these languages, then your installer automatically uses their native language. You can easily adapt your custom commands to maintain this international support.

If you have another language that you'd like supported, please send e-mail to support

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Has JExpress received 100% Pure Java certification?

Yes. JExpress received Sun's 100% Pure Java certification for version 2.1. We are committed to keeping the same high standards that give you flexible, cross platform installers, updaters, and uninstallers in future releases.

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Can I install directly from the web?

Yes. JExpress creates native installers for Windows, Mac OS X, and Linux. So if your customer is running a modern browser that supports downloading and executing binary files, then they simply click on your URL, and the browser downloads and launches the installer.

You can also create a Java Web Start installer which lets your customers click on a URL and your off-line installer is automatically downloaded and started. That way you have full read/write access to the target machine as well as 1 click install.

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Can I run JExpress and its installers on a headless machine?

Yes, if the machine has a virtual framebuffer installed. Learn more.

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Can I install both java and native apps as services/daemons?

Yes, JExpress can install both java and native apps as a service on Windows. It can also install native apps as a daemon on Linux. Learn more.

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How do I customize my installers and updaters with JExpress?

Java. To customize your installers and updaters just write a simple WizardPanel. You can insert your customization at almost any point in the process. You simply enter the name of your custom Java class on the Custom panel in the Advanced interface. Or for the updater, click on the Customize Updater button on the Auto-Update panel and enter your custom classnames.

You can find out more about customization. Or learn how to design a custom WizardPanel with a step-by-step example.

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Can I collect information from the user during installation?

Yes. Just customize your installers with a form on a simple WizardPanel.

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Can I access information, such as the installation directory name, in my custom extensions?

Yes. You can access any information that the installer uses. It's all in the installer's Property List.

A more comprehensive description about customization is available here. Or, learn how to design a custom WizardPanel with our step-by-step example.

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What is the size of the installer?

A JExpress installer adds just 500KB to your application. If you include a JVM, it's likely to be the biggest part of your distribution. JExpress compresses all the files. But because the JVM is already compressed, it won't compress much more. If you have any installer or updater custom classes, they're usually tiny.

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Can I use a single JExpress installer for multiple, related projects?

Yes. All you need to do is set up multiple JExpress projects, and use a master project to combine them.

You can nest subprojects as deeply as you need. In general you just:

  1. Build each subproject in a different directory
  2. Include each build directory in the master project
  3. Distribute the master project with JExpress.
Build the subprojects first and then the master project.

To learn more about creating an single installer for multiple projects, review the step-by-step example.

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Does JExpress let me create multiple install types (e.g., Typical, Compact)?

Yes. If you use JExpress, you can create an installer that lets your customers decide which setup type fits their needs. And, you can name and describe each install type so it integrates with your product's structure.

To configuring your installer for multiple install types:

  1. Create a folder for each of your application's components.
  2. Add the files and directories used by each component to the folders.
  3. Name and describe your install types, and select the component folders for each one.

You can include the same component folder in multiple install types, giving you maximum flexibility.

When your customer installs your product, they'll see a list of your install types with their descriptions. JExpress will only install the exact files and directories you specified for the install type they select.

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Do I need a JVM on my machine to install JExpress?

No. You don't need a JVM on your machine to install JExpress if you use a native installation. JExpress will automatically install the JVM for you if it doesn't find one on your system.

If you want to use one of our pure Java solutions, then you'll need a JRE 1.5 or later on your machine.

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Do my customers need a JVM on their machine to install my application?

No. If your customers use one of the native installers JExpress creates for you, then the installer automatically installs the JVM if it doesn't find one.

If your customers use one of the pure Java solutions that JExpress generates, then they'll need JRE 1.5 or later installed on their system.

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Can I change the version of the JVM that is distributed with the native installers?

Yes. Review the technical FAQ to learn how to ship whichever JVM that is best for your application.

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Can I install Java on Mac OS X?

Yes, you can install Java 7 or later on Mac. Apple does not allow you to install earlier version of the JVM, but those versions can be installed from Apple's repositories.

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Do my Mac OS X customers have to reconfigure their java app bundles if they upgrade from Java 5 or 6 to Java 7?

No, if your customers installed your app with an installer created with JExpress 8.1 or later. If you created your installers with an earlier version of JExpress and you have Mac OS X customers, contact our techincal support for details.

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Do the native installers have to distribute a JVM?

No. If you'd prefer that the native installers simply look for a valid JVM on the user's machine and inform the user if it doesn't find it, then you can select the native installers with "no JVM".

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Do I use a Wizard to create my installation programs with JExpress?

It's your choice. JExpress lets you use either a wizard or a more advanced interface to build your Java installation programs.

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Do my customers use a Wizard with the installation program?

Yes. You get sophisticated Wizard installation programs with JExpress. Your customers quickly move from dialog box to dialog box.

You can also choose a click-free or a silent install.

You can easily add panels and custom commands to the install wizard if you use JExpress.

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Can I use JExpress even if I'm not a Java programmer?

Yes. JExpress is for both install engineers and programmers. It includes two ways to create installers, the Wizard and the Advanced interface. The Wizard uses a simple and fast wizard that lets you create installers within a few minutes.

If you are a programmer, then you can use the Advanced interface to add your own custom Java classes to handle special situations. The Advanced interface lets you jump straight to the right setting when you want to make a change.

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Can JExpress create installers for non-Java products?

Yes. JExpress creates installers for non-Java programs. JExpress' sophisticated file and directory management makes it easy to add non-class files to your project. With a single selection, you can add an entire directory tree. There is no practical limit on the number of directories or files your project can include. JExpress automatically compresses your files to create a small footprint for distribution.

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What is the current version of JExpress?

JExpress is updated on a regular basis. The current version number appears in the release notes.

Learn how to tell which version of JExpress you are running.

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Which version of JExpress am I running?

You can see which version of JExpress you're using by selecting the About box from the Help menu.

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How long do I get free technical support?

You receive 6 months of free e-mail support from the day you purchase a standard license to JExpress.

If you're evaluating JExpress, then you get free e-mail support during the evaluation period.

Everyone gets unlimited free support via our online knowledge base.

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Do I get technical support during the evaluation period?

Yes, you get 30 days free e-mail support during the evaluation period.

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How long do I get free updates after I purchase the product?

All major and minor releases will be available for download free during the 6 months after the date of purchase.

After the initial 6 months, you have the option of purchasing Annual Updates within 6 months. If you decide not to purchase the Annual Updates within the first year and then you decide that you want to get updates, you'll need to purchase a new license which supercedes the old license.

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How do I get updates after the free period ends?

If you purchase updates for JExpress, then you get all major and minor releases for the next 12 months from the date of purchase. If you purchase the updates at the same time that you order a license for JExpress, then you'll get a total of 18 months of updates from the date of purchase (6 months included with the license plus 12 months for the Annual Updates).

If you let your updates lapse, then you can renew the updates.

Purchasing the annual updates does not include technical support. You must purchase the Annual E-mail Support, if you'd like additional technical support.

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What is the difference between Extending and Renewing updates?

You may only extend the annual updates if you currently can receive updates. Otherwise, you must renew the updates.

Six months of free updates are included with the purchase of a new license. If you extend your updates before the end of that 6 month period or before your current annual updates expire, then you can get a significant discount.

Regardless if you extend or renew the updates, you'll get 12 months of all major and minor updates released starting when your current updates end if extending or when you place your order when renewing.

Purchasing the annual updates does not include free technical support. You must purchase the Annual E-mail Support, separately, if you'd like it.

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Are my support questions answered by an engineer?

Yes, all of our support staff have over many years experience in development and technical support.

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How do I get support after the free support ends?

You get unlimited free support via our online knowledge base. If you want special attention after the free support period, then you can elect to subscribe to the annual support program. You can learn more about our support programs by clicking here.

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Why does your staff always call my "problems" "challenges"?

As a developer, you probably know how draining customer support can be. Yet, as a customer you expect competent and timely responses from friendly, knowledgeable people.

In an effort to keep our engineers positive and determined to solve your concerns quickly, we use the term challenge instead of problem to describe customer incidents. It is much easier to rise to a challenge and overcome it. Problems, on the other hand, tend to mount and overwhelm too easily.

You'll quickly discover how much more effective our engineers are because they keep the right perspective about their jobs: To solve your challenges as quickly as possible.

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How is JExpress licensed?

JExpress is licensed to a single individual. You are free to produce an unlimited number of installers and updaters with JExpress — royalty free. If a team of people work on building or producing the installers/updaters, then each person needs their own license to JExpress.

Please feel free to review the user licenses:

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What is the difference between the Enterprise and Standard licenses?

You receive all the Java source produced by DeNova for the JExpress installer and uninstaller. In other words, all the java source files for the class files found in the JExpressInstaller and JExpressUninstaller subdirectories of the Standard license. You also receieve the C++ source for the programs that installs the JVM (cinstaller).

When you purchase a new license, you also get one year of free technical support, as outlined in the license agreement, free updates for one year, and free year of CopyCheq services.

Review the license: JExpress Enterprise

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What tools does DeNova use to build JExpress?

Of course, we use JExpress to build our installers, updaters, and uninstallers.

We use Sun's JDK to compile java and gcc to compile C++. We also use git and ant.

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What are the system requirements for my machine?

  • You must have a 100% compatible Java Virtual Machine 1.5 or later to develop installations, distributions, and updates with JExpress.
  • The installers you create with JExpress must not be dependent on a JRE earlier than 1.5.
  • You must also have a monitor that supports 24 colors as a minimum for Java apps to work.
  • And you must have write access to the JExpress installation directory.

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What are the system requirements for my customers' machines?

If you distribute the Cross Platform Installer, then your customers must have a computer system capable of running JRE 1.5 or later.

If a customer does not have a JVM installed, then JExpress can automatically install it before it proceeds to install your application.

Also the monitor on the target machine must support 24 colors as a minimum for Java apps to work, including the multiplatform installers created by JExpress.

If your installers are larger than 2 gigabytes, then the minimum version of the JRE must be 1.7 build 55 or later.

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What is the maximum size installer can I create?

There is no known limit if you use JRE 1.7 build 55 or later, create a cross platform installer, and require that your users have JRE 1.7 build 55 or later installed.

Otherwise, the current maximum size for native installers is 4 gigabytes. You must require a minimum of 1.7 build 55 or later for your customer's computers.

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Does JExpress let me change the Windows registry?

Yes. You can add a custom command that interfaces with the Windows registry. The custom API in JExpress lets you query, add, replace, and delete items in the registry, get the name of the Windows and Program Files directory, and let you know which version of Windows you're using.

There are full docs about the Windows registry interface in the manual.

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Does JExpress let me change environment variables?

Yes. You can add a custom command to change an environment variable.

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What platforms can JExpress run on?

Any platform that runs Java 1.5 or later. This includes any current version of Windows (e.g., XP, Vista, Windows 7, Windows 8), and several versions of Unix including Solaris, Linux, the Mac OS X, HP UX, AIX, and more.

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What computer language is JExpress developed in?

JExpress is pure Java. Two major advantages of Java are that you'll have a more robust system than older languages generally afford and your installation-distribution system can operate on multiple platforms.

There is also a small component of JExpress that relies on C++ to handle the special native calls necessary for installing the JVM.

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How large are the download files for JExpress?

The size varies depending on which version of the installer you download. The trial copy of JExpress is between 11M and 41M, depending whether you download the installer with or without the JVM.

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Can I use a purchase order?

Kagi does accept purchase orders, but you must submit your order via Kagi's order form and follow these instructions.

As soon as Kagi confirms receipt of payment, you'll receive email with your credentials.

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Can I pay by wire transfer?

Yes. Kagi, our authorized reseller, accepts wire transfers in U.S. dollars (USD). You pay for all transfer charges.

You must first submit your order via our order form. Select the product and you'll be connected securely to our reseller's order form. On the "Your shopping cart" page, be sure to select "USD" as the currency or else the "Wire transfer" payment method will not be available.

Important: When you order through Kagi, they will generate an invoice that includes the "Full name", not the Company name, so if your bank needs an invoice with the company's name, then enter the company's name in the "Full name" field. Kagi only accepts wire transfers in U.S. dollars.

When you finish submitting your order, Kagi will provide banking details for you to send the wire transfer. As soon as Kagi confirms the transfer, you'll receive email with your credentials.

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How can I place my order?

Our authorized ecommerce reseller, Kagi handles all of orders. When you click on a button to order on DeNova's site, you are automatically redirected to a secure order form Kagi's site.

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Are there any shipping or handling charges? What about taxes?

There are no shipping or handling charges as we deliver all software via the Internet.

If you are located in California or the EU, then taxes may be collected. *Before* you confirm your order, you will receive full details about the total cost of the transaction. There are no surprises on your credit card.

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How long does it take to receive the full version?

If you order via the secure online order form at Kagi's or Avangate's store with a credit card, then you will typically receive your user ID and password within a couple of hours, but it could take up to 1 business day after your credit card payment is approved. If you order via fax with a credit card, then it can take 4-8 days to process your order. If you order by prepayment through Kagi, then it usually takes 5-10 days after Kagi receives your payment.

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I placed my order but I haven't received my user id and password?

Kagi

If you ordered with your credit card through Kagi, then you can check the status of the order online. Go to Kagi's secure server and enter the e-mail address and credit card number you used to place your order.

If you don't find any information about your order, then you can contact Kagi between 10am and 4pm US West Coast time at +1 (510) 601-5244 to get more info. Or, if it's been more than 48 hours, you can resubmit your order. We've never had Kagi double bill for an order, but if they would, you'd simply need to notify us and we'd get it straightened out immediately.

If you ordered by fax or mail, please remember that it can take up to 8-10 days to process your order. If you've been patient and still not gotten word, then send e-mail to sales or call Kagi between 10am and 4pm US West Coast time at +1 (510) 601-5244.

Avangate

If you ordered with your credit card through Avangate, then you can check the status of the order online. Go to Avangate's secure server and enter the e-mail address and order number.

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Can I receive a refund?

You can fully evaluate JExpress for one month without any obligations with the free trial copy. You receive free tech support during your evaluation period and we strongly encourage you to use it to insure your needs will be met. The trial copy is functional in every way the full release is, except that you can only use it in-house for testing for one month and the installers you create with it will only work for 5 days (and may not be distributed at any time).

You can get a refund, less a US$35 processing fee, if you purchased a product or service 10 days before the date you request the refund. You must destroy all copies of the product and stop distributing the installers, updaters, and uninstallers created by JExpress.

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Why does my credit card show Kagi instead of DeNova's name?

Kagi is one of DeNova's authorized resellers or ecommerce stores so all credit card orders are made through them or our other authorized reseller, Avangate.

DeNova is ready to help with any questions about your bills or credit card charges. Please send questions to sales

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Why does my credit card show Avangate instead of DeNova's name?

Avangate is one of DeNova's authorized reseller or ecommerce store so all credit card orders are made through them or our other reseller, Kagi.

DeNova is ready to help with any questions about your bills or credit card charges. Please send questions to sales

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How do I get an incorrect charge adjusted on my credit card?

Just send an e-mail message to sales with any questions about your credit card charges. Please do not include your credit card number in the email message. Someone will contact you as quickly as possible to resolve any difficulties.

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How can I pay for my order?

You can use your Master card, Visa, American Express, Discover, EuroCard, if you prefer using a credit card. You can also pay by check or money order in US Funds. If you elect to pay by check, please allow 2-6 weeks for us to receive and process your order.

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How do I get an invoice for an order?

You can print out an invoice or save it to a PDF file. Look at the "Thanks for your payment" email message you received from Kagi. You'll find a "Transaction ID" in the details. Add that Transaction ID after the equals sign (i.e., =) to the following URL:

http://store.kagi.com/cgi-bin/storereceiptviewer.cgi?tranid=

For example, if the Transaction ID is CH123456DE, then the URL would be: http://store.kagi.com/cgi-bin/storereceiptviewer.cgi?tranid=CH123456DE

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