Denova Convert FAQ

Topics

Basics

Accounts

Using the system

Basics

• Why should I buy Convert when other analytics are free?
  With DeNova Convert you can debug your sales yourself. You use the skills you already have to make more money.

  Other analytics are so hard to use that they need specialists. Search for the words google analytics conversion. You'll see Google thinks you need a certified consultant to do it for you. Now try to find one for less than $1000 a month. Is that free? And google analytics doesn't even include testing. They make you use another package for that.

• What's a Sales Funnel?
  It's the most common name for the sales process.

  People come from search engine queries, or links on other sites, or directly. But only a tiny fraction of those people buy. At each stage in the process between the first visit and the sale, you lose some. It's like a funnel, with a lot of people going in the top for each sale that comes out the bottom. That's why the process is often called the Sales Funnel.

Accounts

• How many users can access my account?
  The basic account includes 1 user.

  You can add as many users as you'd like by upgrading your account.

• Do I have to provide my credit card's details to sign up?
  No.

  You can create a live account without providing your credit card data. No risk. No obligation. You get 7 days free. When you decide you'd like to continue using your account, then you'll need to place your order.

• Why don't you show total visitors?
  Click "Details" to see total visitors.

  It's not on the main conversion page because for most people it isn't as useful as the other events. It's a very noisy signal. Interested visitors, visitors who don't bounce, are much more relevant to sales.

• Will I be charged sales tax and/or value added tax (VAT)?
  Not if you sign up for a year.

  There is no VAT or sales tax applied to orders for a year of service regardless where the buyer is located.

  Orders for service paid on a monthly basis from a member state of the European Community will have the appropriate VAT applied to their monthly charge. If you have a valid EU VAT number that can be verified at http://europa.eu.int/comm/taxation_customs/vies/en/vieshome.htm when you place your order, then VAT will not be applied.

  Orders for monthly service from all other locations in the world are excempt from both sales tax and VAT.

  Service	Payment period	European Union	Outside EU
  Convert	Year	No taxes	No taxes
  Convert	Month	VAT *	No taxes

  * No taxes if you enter a valid EU tax number when you place your order.

• Do I have to make a long term commitment?
  No.

  You can pay for Convert accounts each month. Each month you'll receive email asking you to confirm that you want to pay for the next month. If you don't respond or you decline the charge, then your account will be closed and no further charges will be made to your credit card.

• How do I cancel my account?
  You're welcome to cancel your account at anytime by sending email to .

  If you pay for your account on a month-by-month basis, then each month you'll receive email asking you to confirm that you want to pay for that month. If you don't respond or you decline the charge, then your account will be closed and no further charges will be made to your credit card.

  The email to cancel your account must originate from your account's email address.

• Can I get a refund on my account?
  Yes.

  You can get a full refund if you request it within 30 days from your order.

Using the system

• Why does the menu show up twice on my screen?

  Your system is blocking javascript.

  DeNova Convert requires javascript. It may be your browser, a browser plugin, or a proxy that is blocking. Make sure you have javascript enabled, at least for denova.com and its subdomains.